Support Services Agreement Template

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If the CLIENT or CONTRACTOR chooses to terminate this contract, the CONTRACTOR has 30 days to waive the passwords, server controls, technology and/or appropriate information or services necessary for the client to operate. In these circumstances, CONTRACTOR reserves the right to recover payment for the services provided and grants the CLIENT thirty (30) days to repay the amount indicated on the final invoice, which the CONTRACTOR makes available to the CLIENT within fifteen (15) days after the termination of the contract. This agreement was reached on the date mentioned at the beginning. Any failure or delay on the part of a party to exercise a right or remedy under this agreement or the law does not constitute a waiver of that or any other right or remedy, does not prevent or limit the continuation of the exercise of that or any other right or remedy. The exercise of this right or remedy must not prevent or restrict the continuation of the exercise of that right or any other remedy. The terms of this agreement allow for a great deal of flexibility in the application of the document. It is therefore suitable for a wide range of services ranging from the lowest IT support of an individual entrepreneur to a complete IT support package with multiple employees. Many of the important variables in the document are comfortably in the schedules at the end of the agreement. This Agreement and all disputes or claims arising from it or its purpose or purpose or origin (including non-contractual disputes or claims) are governed by the law of England and Wales and are interpreted accordingly. IT Services has agreed to acquire the support services described in the project plan under this contract and the client has accepted the purchase. At least you want a confidentiality agreement.

If you control proprietary source code, you may also want a restrictive source code license. When dealing with personal data, you need a data processing agreement to comply with data protection legislation. Subject to Clause 3 and Clause 6, no amendment to this agreement is valid unless it is signed in writing and signed by the parties (or their authorized representatives). PandaTip: Complete this section of the specific tasks you will perform, as well as the time and delivery items you provide to the customer. This is your chance to stand out from the competition! Here are more tips to help you create an IT support contract. Services: services provided by IT services in accordance with this agreement, in accordance with the project plan, as well as all other services provided or willing to provide IT services to the client. PandaTip: This is a sample of payment terms for fully paid services. You can change this to list the terms of a payment plan or monthly payments when the project continues.

[Company.Company] has more than a decade of experience serving local businesses in their IT requirements. Our services range from [Description of services offered]. The client pays the contractor the total agreed amount of [dollars] for maintenance and services provided under this contract, within 30 days of the end of the service. These agreements are the precursor to a binding agreement for software licenses between two organizations. It defines the products, responsibilities and prices that the parties will approve in a subsequent binding contract. Support services that can be covered in the document include helping to use software and identifying errors in the software. The model assumes that support should be provided for a specific software system and not for software in general. Some form of assistance is also expected to be available. The rights and remedies provided for in this agreement are in addition to statutory rights or remedies and are not exclusive.